Order Cancellation Policy
How to place Cancellation request ?
Login to the App and visit the Orders section on the
left hand side menubar on home page.Browse to the relevant order to place a
cancellation request.
What is the Cancellation Period ?
An order can be cancelled anytime before it is
delivered.
Can my account be suspended if I cancel an order ?
No. We understand that sometimes you may like to change
your purchase decision, so you may cancel your order anytime before delivery.
There are no charges or fee for the same. However, for customers who repeatedly
place orders and cancel, the account is liable for suspension.
Return Policy
How long is the Return Period ?
The Return Period is 10 Calendar days from the date of
order delivery. For example, if the product was delivered on Day X, return
request can be placed within X+10 Days.
Are Partial Returns Allowed ?
We understand that, in some unavoidable circumstances ,
you may not like the product quality for a part of the order delivered. Hence
we allow partial returns.
How do I place return request ?
If you want to place a return request within 10 days of
the product being delivered, you can go to the Orders tab on the top left hand
side Menubar on home page and select the order that you want to return. Within
that , select the SKU you want to return and place a return request.
Alternatively you can also directly call our customer support in the Help and
Support tab on left hand side of App Menu.
When and how will the refund be processed
Upon receipt of the product by us in unused condition,
we will authorize a refund directly into your account. We will need a valid
bank account detail (Account holder name, Bank and IFSC Code to initiate refund
process). You can also email us a cancelled cheque to our support mail id and
we will refund basis that.
Do I need to send the goods back myself or will you
arrange pick-up ?
We will arrange for a pick up by our logistics team
when you place a return request. Rest assured, our goal is to provide seamless
service and best quality products at amazing wholesale prices to you.
What about quality related returns after 10 days period
?
If there is a manufacturing defect, we will arrange for
a site visit to verify the same. In such cases, we will provide a replacement.
However, it is solely to the description of our inspection team to verify such
claims. For Warrantied product, under warranty, we will accept the return on a
no questions asked basis within warranty from the date of product delivery.
Do you provide exchange of products ?
Yes. We provide exchange. While placing the return
request, you can see the option of exchanging size.
What are the circumstances under which return refund request
can be rejected ?
Following are the reasons which can cause a return
request rejection:
- Wilful Orders and Returns : In case a customer,
repeatedly places orders and return request, we will suspend such accounts
and reject return request.
- Products without primary packaging : Products would
only be accepted if they are in saleable condition. It should have primary
packaging therefore as was available during the delivery of the product.
How do I need to keep the products ready for return ?
Just keep them pre-segregated with primary packaging
intact.
Andhak
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