Privacy Policy
We value the trust you place in us and recognize the
importance of secure transactions and information privacy. This Privacy Policy
describes how Andhak and its affiliates (collectively "Andhak, we, our,
us") collect, use, share or otherwise process your personal information
through Andhak’s mobile application, and m-site (hereinafter referred to as
the "Platform").
While you may be able to browse certain sections of the Platform without
registering with us, however, please note we do not offer any product or
service under this Platform outside India. Your personal information will
primarily be stored and processed in India and may have data protection laws
that are different from those that apply in the country in which you are
located. By visiting this Platform, providing your information or availing out
product/service, you expressly agree to be bound by the terms and conditions of
this Privacy Policy, the Terms of Use and the applicable service/product terms
and conditions, and agree to be governed by the laws of India including but not
limited to the laws applicable to data protection and privacy. If you do not
agree please do not use or access our Platform.
Collection of Your Information
- When you use our Platform, we collect and store your
information which is provided by you from time to time. In general, you
can browse the Platform without telling us who you are or revealing any
personal information about yourself. Once you give us your personal
information, you are not anonymous to us. Where possible, we indicate
which fields are required and which fields are optional. You always have
the option to not provide information by choosing not to use a particular
service, product or feature on the Platform.
- We may track your buying behavior, preferences, and
other information that you choose to provide on our Platform. We use this
information to do internal research on our users' demographics, interests,
and behavior to better understand, protect and serve our users. This
information is compiled and analyzed on an aggregated basis. This
information may include the URL that you just came from (whether this URL
is on our Platform or not), which URL you next go to (whether this URL is
on our Platform or not), your computer browser information, and your IP
address.
- We may collect personal information (such as email
address, delivery address, name, phone number, credit card/debit card and
other payment instrument details) from you when you set up an account or
transact with us or participate in any event or contest. While you can
browse some sections of our Platform without being a registered member,
certain activities (such as placing an order or consuming our online
content or services) do require registration. We use your contact
information to send you offers based on your previous orders and your
interests.
- If you choose to post messages on our message boards,
chat rooms or other message areas or leave feedback on the Platform or the
social media handles maintained by us or if you use voice commands or
virtual try and buy or similar feature to shop on the Platform, we will
collect that information you provide to us. We retain this information as
necessary to resolve disputes, provide customer support, troubleshoot
problems or for internal research and analysis as permitted by law.
- If you send us personal correspondence, such as emails
or letters, or if other users or third parties send us correspondence
about your activities or postings on the Platform, we may collect such
information into a file specific to you.
- If you enroll into our Andhakcoins Loyalty Program or
similar programs offered by Andhak, we will collect and store your
personal information such as name, contact number, email address,
communication address, date of birth, gender, zip code, lifestyle
information, demographic and work details which is provided by you to Andhak.
We will also collect your information related to your transactions on Andhak
platform.
Cookies
We use data collection devices such as
"cookies" on certain pages of the Platform to help analyse our web
page flow, measure promotional effectiveness, and promote trust and safety.
"Cookies" are small files placed on your hard drive that assist us in
providing our services. Cookies do not contain any of your personal information.
We offer certain features that are only available through the use of a
"cookie". We also use cookies to allow you to enter your password
less frequently during a session. Cookies can also help us provide information
that is targeted to your interests. Most cookies are "session
cookies," meaning that they are automatically deleted from your hard drive
at the end of a session. You are always free to decline/delete our cookies if
your browser permits, although in that case you may not be able to use certain
features on the Platform and you may be required to re-enter your password more
frequently during a session. You can read more about how Google uses your
personal information here: https://www.google.com/intl/en/policies/privacy/.
You can opt-out of Google Analytics here:
https://tools.google.com/dlpage/gaoptout.You can also control the use of
cookies at the individual browser level, but if you choose to disable cookies,
it may limit your use of certain features or functions on the services.
Sharing of personal information
- We may disclose your personal information to third
parties, such as business partners. This disclosure may be required for us
to provide you access to our products and services; for fulfilment of your
orders; for enhancing your experience; for providing feedback on products;
to collect payments from you; to comply with our legal obligations; to
conduct market research or surveys; to enforce our Terms of Use; to
facilitate our marketing and advertising activities; to analyse data; for
customer service assistance; to prevent, detect, mitigate, and investigate
fraudulent or illegal activities related to our product and services. We
do not disclose your personal information to third parties for their
marketing and advertising purposes without your explicit consent.
- We may disclose personal information if required to do
so by law or in the good faith belief that such disclosure is reasonably
necessary to respond to subpoenas, court orders, or other legal process.
We may disclose personal information to law enforcement agencies, third
party rights owners, or others in the good faith belief that such
disclosure is reasonably necessary to: enforce our Terms of Use or Privacy
Policy; respond to claims that an advertisement, posting or other content
violates the rights of a third party; or protect the rights, property or
personal safety of our users or the general public.
- We and our affiliates will share / sell some or all of
your personal information with another business entity should we (or our
assets) plan to merge with, or be acquired by that business entity, or
re-organization, amalgamation, restructuring of business. Should such a
transaction occur that other business entity (or the new combined entity)
will be required to follow this Privacy Policy with respect to your
personal information
Links to Other Sites
Our Platform may provide links to other websites or
application that may collect personal information about you. We are not
responsible for the privacy practices or the content of those linked websites.
Security Precautions
- We maintain reasonable physical, electronic and
procedural safeguards to protect your information. Whenever you access
your account information, we offer the use of a secure server. Once your
information is in our possession, we adhere to our security guidelines to
protect it against unauthorized access. However, by using the Platform,
the users accept the inherent security implications of data transmission
over the internet and the World Wide Web which cannot always be guaranteed
as completely secure, and therefore, there would always remain certain
inherent risks regarding use of the Platform. Users are responsible for
ensuring the protection of login and password records for their account.
- Use of our Platform is available only to persons who
can form a legally binding contract under the Indian Contract Act, 1872.
We do not knowingly solicit or collect personal information from children
under the age of 18 years. If you have shared any personal information of
children under the age of 18 years, you represent that you have the
authority to do so and permit us to use the information in accordance with
this Privacy Policy.
Data Retention
We retain your personal information in accordance with
appliable laws, for a period no longer than is required for the purpose for
which it was collected or as required under any applicable law. However, we may
retain data related to you if we believe it may be necessary to prevent fraud
or future abuse, to enable Andhak to exercise its legal rights and/or defend
against legal claims or if required by law or for other legitimate purposes. We
may continue to retain your data in anonymized form for analytical and research
purposes.
Your Rights
We take every reasonable step to ensure that your
personal information that we process is accurate and, where necessary, kept up
to date, and any of your personal information that we process that you inform
us is inaccurate (having regard to the purposes for which they are processed)
is erased or rectified. You may access, correct, and update your personal
information directly through the functionalities provided on the Platform. You
may delete certain non-mandatory information by logging into our website and
visiting Profile and Settings sections. You can also write to us at the contact
information provided below to assist you with these requests.
Your Consent
- By visiting our Platform or by providing your
information, you consent to the collection, use, storage, disclosure and
otherwise processing of your information (including sensitive personal
information) on the Platform in accordance with this Privacy Policy. If
you disclose to us any personal information relating to other people, you
represent that you have the authority to do so and to permit us to use the
information in accordance with this Privacy Policy.
- You, while providing your personal information over
the Platform or any partner platforms or establishments, consent to us
(including our other corporate entities, affiliates, lending partners,
technology partners, marketing channels, business partners and other third
parties) to contact you through SMS, instant messaging apps, call and/or
e-mail for the purposes specified in this Privacy Policy.
Changes to this Privacy Policy
Please check our Privacy Policy periodically for
changes. We may update this Privacy Policy to reflect changes to our
information practices. We will alert you to significant changes by posting the
date our policy got last updated, placing a notice on our Platform, or by
sending you an email when we are required to do so by applicable law.
Contact US
Please contact us for any questions or comments by
writing an email to us at support@Andhak.com
Grievance officer
In accordance with Information Technology Act 2000 and rules made there under
and the
Andhak
Email: info@andhak.com
Time: Mon - Sat (9:00 - 18:00)
Customer Support: You can reach our customer support team to address any of
your through the email: support@andhak.com
Andhak
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